Payment & Refund Policy

At M/s ViViNs Live, hereinafter referred as (“ViViNs”), it's our passion to ensure our highest progress of working on our application and ensure satisfaction to you. However, at times even the best of our efforts doesn’t meet your desired expectations. If for any reason you are not completely satisfied with the ViViNs Live, you can share your feedback at feedback@vivins.live .

Recharge Privacy Policy:-

ViViNs Live offers "V Coins" recharge You can give the virtual gift to the your favorite host. "V Coins" is the virtual amount system provided by ViViNs Live for your relevant consumption on live streaming. You can use "V Coins" to freely purchase various types of virtual gifts on ViViNs platform. However, "V Coins" can not be exchanged for INR. You should buy the corresponding amount of "V Coins" according to your actual needs.

The 'User' of the ViViNs Live agrees to be bound by the following terms and conditions. The Users acceptance to the Terms & Conditions given below is reaffirmed each time the user visits /uses the services of the ViViNs Live. ViViNs Live reserves the right, at its sole discretion, to change, modify, add, or delete portions of these Terms of Use at any time without further notice. The 'User' shall re-visit the `Terms of Use' link from time to time to stay abreast of any changes that 'ViViNs Live' may introduce. All recharges done on ViViNs Live are done by the user on his/her own wish.ViViNs Live does not force any user to do recharge.
Please read the all term& conditions before do any recharge.

1) Age Requirements:-
By agreeing to these Terms, You represent and warrant to us that if You are an individual: (a) You are at least 18 years old; (b) If you are under 18, you are recharging with the consent of your parents.

2) Geographic Restrictions:-
The Recharge, and certain content available within the Coin Recharge, may only be available in certain countries. You agree that you will not present any false, inaccurate or misleading information in an effort to misrepresent your country of residence, and you will not attempt to circumvent any restricted country or area.

3) Pricing:-
Pay attention to the details of the transaction, because your total price may include taxes, fees, and shipping costs, all of which you are responsible for paying.

4) Discounts:-
ViViNs Live may, from time to time, offer discounts on Coin Recharge. Additional terms and conditions, including eligibility criteria, may apply to such plans and any such additional terms will be made available to you prior to Coin Recharge.

5) Payment Methods:-
For your convenience, we allow you to fund your transactions using a number of different sources, like credit cards and debit cards,upi,net banking, and other payment methods. You can store your payment credential, and you can add, update payment credentials to your payment page.

6) Payment Failures:-
Dear users please note that there are many reasons to payments failures like network issue, back's server issue, net-banking issue and many more. If your transaction results in an overdraft or other fee from your card issuer due to going over your credit limit or having insufficient funds in your account, your card issuer may charge you a fee, and you alone are responsible for that fee but if your transaction result is failure due to network issue etc. and your money will deducted so you can send all evidences to care@vivins.live

7) Our Right To Cancel:-
We may cancel any transaction if we believe the transaction violates these Payments Terms or the Terms, or if we believe doing so may prevent financial loss. We may also cancel any transactions or sold as a result of fraudulent or illegal behavior.

8) Refunds:-
After successful recharging, you can freely use the "V Coins" in the ViViNs Live, but ViViNs Live will not provide any refund or reverse exchange services.

9) Sharing Information:-
In order to prevent financial loss to you or to us, we may contact your payment credential issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of law.

10) Notice To Us:-
Except as otherwise stated, you must send notices to us relating to payments through the ViViNs Live and these Payments Terms by postal mail to ViViNs Live. Adress':- Building No. 05 Village Sahnoura Post Office Chak Nawada, Near NTPC Power Plant. City Barh Distt. Patna Bihar
Pin Code 803213

11) Legal Policy:-
Users are not allowed to engage in any illegal and criminal activities by recharging, otherwise ViViNs Live has the right to terminate the service, if the circumstances are serious, it will be transferred to the judicial authorities according to law.

Contact Us:
If you have any questions about our Privacy Policy you can contact with us. Our email info@vivins.live For any other help & problem email us care@vivins.live